Knowledge & networking
Current webinars and events
Serviceware webinars – condensed practical knowledge on current topics of Enterprise Service Management
Customer report: Digitize your IT service processes (Language: German)
Do you also want to have a share in the experiences of the Swiss Paraplegic Center (SPZ) in Nottwil? In how they can provide their customers with fast, simple, and transparent solutions? Get first-hand advice how you can increase the automation of your service billing.
In our free webinar you can gain insights into the successful implementation of the project of the Swiss Paraplegic Center in Nottwil. The project to digitize the IT service processes was realized and supervised by Ontrex AG, our local Swiss partner. Take part and see how the choice of provider was made and how service processes are billed.
Contents of the webinar:
- Best practice for hostpitals and other organizations
- Implementation advice on the digitization of service projects
- First-hand experiences
ITSM tool selection – How do I find the best IT service solution? (Language: German)
In just one hour you can gain valuable knowledge on your own ITSM tool selection and profit from the experiences of renowned market experts.
Topics in detail:
– Where is the market going?
– What are companies focussing on today when it comes to selecting ITSM tools?
– What role does ITIL play?
– What are the most important functionalities?
– SaaS or on-premise – What is the operating model of the future?
– Global player vs. local hero – Who is the right partner?
– What are the factors in making IT service managements tools sustainable?
– What is important apart from the tool itself?
– What role does Enterprise Service Management play beyond ITSM?