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Read up on news, events, and best practices in the field of Enterprise Service Management

helpLine LIVE – TRUMPF Group

Case Study

Optimising international IT service helpLine helps to efficiently design decentralised IT processes and create international transparency. By introducing an ITIL-certified helpLine solution TRUMPF substantially improves the effectiveness of its international IT service processes. The Group also uses the helpLine asset management solution to organise its

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Serviceware Case Study: MPREIS

Case Study

Business Intelligence for more Purchasing Quality – With Serviceware the supermarket chain MPREIS transforms customer feedback into quality indicators For being able to process the feedback of its 150,000 customers per day in a structured way and for making it

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