Customer Support

All-round carefree support for dependable system operation

Excellent competencies guarantee you fast and holistic support

How to contact our support team!

Once your solution has been implemented, Serviceware offers comprehensive support:

      • Standard support on weekdays from 7 AM to 8 PM
      • Business critical support (24x7x365) on demand
      • Multilingual support (EN, GER, FR)

You can reach our support team via:

Hotline: +49 (0) 6434 / 93076-333
Email: service@helpline.de  and service@anafee.de

Access to our web portal

With an existing maintenance contract you stay connected to our service team via the helpline web portal – all around the clock.

Top ratings

Serviceware’s support stands out due to its high quality and our customers attest to that.

In regular surveys our support team earns an average grade of 1,6 (German grading system) and achieves a high recommendation rate in the Net Promoter Score (see figure).

Highest level customer satisfaction

“Serviceware’s technical support is top-notch and provides good quality already during proof of concept.”

Dr. Jörg Kundler, Deutsche Flugsicherung

Our support team helps you with all technical questions regarding your Enterprise Service Management software!

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