Serviceware is the first “Serview Certified Tool” beyond IT
May 13th 2016 – PMCS.helpLine Software Group is the first developer to receive the “Serview Certified Tool” certificate in the category “Customer Service Management” by the renowned training and consulting company Serview. During BMPK16 (Best Management Practice Congress) that took place from May 9th til May 13th 2016 in Seeheim-Jugenheim, Serview CEO Markus Bause handed the award to PMCS.helpLine CEO Ingo Bollhöfer.
“This prize is a great confirmation of our longstanding vision to map all service processes in businesses on one unified platform, be it IT service management, HR management, facility management or field service management”, Ingo Bollhöfer says. “Thanks to Serviceware, companies can map centralized and decentralized service processes continuously without any media disruptions. From customer request all the way to the on-site visit.”