We live service!

What does this mean for our customers?
It’s simple: precisely the service offer they need for successful enterprise service management

Picture of Harald Popp and Dirk K. Martin, founders of the PMCS.helpLine Software Group

Service is the be-all and end-all for Serviceware

“We started our company in 1998 with a great ambition: we do not merely want to satisfy our customers, we want to make them happy. This ambition has evolved into the guiding principle, the DNA of our company: we live service!”

Harald Popp and Dirk K. Martin, founders of Serviceware

Benefit from our comprehensive services for your long-term IT and enterprise service management success:

> Best-practice project management for implementing and expanding your solution

> Training courses for and certification of enterprise service management software

> Our support centre provides long-term support for your system

two PMCS.helpLine Workers in Business Look

Professional management for the guaranteed success of your project

Minimise risk in your project with the help of Serviceware. Our project management is based on the process-oriented PRINCE2 approach. Place your trust in the expertise of our PRINCE2 and ITIL-certified Serviceware consultants.

Take advantage of reliable consultancy – from the conceptualisation and operation to project management at the highest level:

Certified project managers

Reliable implementation methods

Transparent project reporting

Das Team hinter anafee

Competence for your enterprise service management system

Serviceware offers diverse training options. Use our training courses to expand your competence and increase your personal success alongside that of your company.

Your advantages during each training session for our enterprise service software

Trainers with project experience for genuine practical relevance

Modular structure of standard trainings & optional certificate tests

Attractive training centre in central Berlin

Service Desk bei PMCS.helpLine

High success rates, outstanding service

Our support is distinguished by its high quality. Our customers confirm the quality of our service. We are regularly given a rating of 1.6 (based on the German school grading system from 1 [best] to 6) in regular surveys.

Services offered by the support teams of Serviceware

Support all the way up to complete system maintenance via the Serviceware managed services

Multilingual support (EN, DE, FR)

Excellent availability: our hotline is live from 07:00 – 20:00 on working days (optionally 24/7)

helpline support

Last, but not least: our call-back service for all and any questions still left unanswered by this page!

Do you have any remaining questions about our company, our products, our services or another topic? Please get in touch. An expert from our team will be happy to call you back.

We are looking forward to hearing from you.