New helpLine training center | Improve your skills

helpLine international training center

Start your helpLine training “administration & system skills” in our central training center


PMCS.helpLine international training center Mallorca
Only 15 minutes away from the airport

The airport Palma de Mallorca is easily reachable from 23 countries and 150 cities, e.g. Amsterdam, Paris, London, Oslo, Copenhagen, Warsaw, Brussels, Berlin, Hamburg, Munich, Vienna and Zurich.



17.-20. April 2018 – helpLine administration & system skills (German)

28.-31. August 2018 – helpLine administration & system skills (English)


Non-binding reservation?

Let us know if you are interested in our helpLine training – without any obligation!

International helpLine training center

helpLine training in details

The more you know about using your Service Management system, the greater the system’s benefit for your company!  Our helpLine training is a great way to strengthen your skills. helpLine trainings offer access to our systems with practical relevance – our trainers are also consultants in customer projects.

Training for those who establish the Service Management system and are in charge of the daily business.

The training’s focus is the imparting of administrative basics using the Service Management system. This includes the use of the administrator and the ClassicDesk. After attending this training, the participant is able to independantly plan an organisational and filter structure. 

The main topics
  • introduction to the system
  • Explanation of the architecture and the interaction between server and client using different interfaces 
  • Principles for the construction of an organisational and filter structure
  • Establishing of agents, roles and filters
  • Configuration of attributes within the object model 

Here’s how you can find us

PMCS.helpLine training center Mallorca

Carrer Gremi de Ferrers, 35

07009 Palma

Illes Balears


Tel: +49 (0) 30 20607389-0

Fax: +49 (0) 30 20607389-20