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Read up on news, events, and best practices in the field of Enterprise Service Management

MPREIS: Utilize customer feedback in retail

Case Study

Supermarket chain MPREIS uses Serviceware to turn customer feedback into quality indicators Retailer MPREIS was looking for a powerful software in order to systematically process and manage feedback of their 150000 daily customers. The company found their solution with the

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Field Service Management at Wiener Wohnen

Case Study

Wiener Wohnen optimizes customer communication with the help of the field service management solution Serviceware The enterprise Stadt Wien – Wiener Wohnen is the office of the municipality of the city of Vienna and it is Europe’s biggest communal property

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helpLine LIVE – TRUMPF Group

Case Study

Optimising international IT service helpLine helps to efficiently design decentralised IT processes and create international transparency. By introducing an ITIL-certified helpLine solution TRUMPF substantially improves the effectiveness of its international IT service processes. The Group also uses the helpLine asset management solution to organise its

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helpLine Customer Interview with CURRENTA

Case Study

ITSM at CHEMPARK manager and operator We asked Manfred Jandke, Head of O&I IT applications, CURRENTA CURRENTA introduced a new solution for the IT service management (ITSM) in order to be able to quickly and professionally reply to service requests

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Serviceware Case Study: MPREIS

Case Study

Business Intelligence for more Purchasing Quality – With Serviceware the supermarket chain MPREIS transforms customer feedback into quality indicators For being able to process the feedback of its 150,000 customers per day in a structured way and for making it

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