Serviceware | IT & Enterprise Service Management Software

Digitalise IT and enterprise service management

A platform with solutions for any discipline and any phase in the enterprise service management process

IT Service Management

IT Service

 Financial Management

Customer & Shared Service Management

Field Service Management

Field Service Management

Financial Management

Financial Service Management

From IT to enterprise service management with Serviceware

What does the IT and enterprise service platform by Serviceware have to offer?

Enterprise Service Management handshake

Transparent range of services

Specify clear standards for the content, quality and scheduling of services. This makes enterprise services reliable. So customers and service staff can work together with confidence.


Reliable service delivery

Automatic processes and digital communication decrease manual efforts in service – in IT, customer service and the shared service centre alike. We help service providers out of the money pit.


Controlling and reporting

Monitor service quality in real time and develop your product range on the basis of valid data. For future-proof enterprise service management.

Serviceware again market leader for IT and Enterprise Service Software

For the “Vendor Selection Matrix – IT and Enterprise Service Management SaaS and Software: The top 20 providers for the upper midmarket in Germany 2019”, the German analysts from Research in Action (RIA) surveyed 750 IT budget managers from all over Germany.

Field-tested enterprise service management software

Our customers speak for us

Medienhaus Lensing
SITA Airport IT GmbH
Schweizer Paraplegiker Zentrum

“The advanced process and tool maturity of the solution convinced us. Even out of the box, the software offers a great many functions, but it is still flexibly adjustable to specific customer requirements.”

Project manager, SSB Stuttgarter Straßenbahnen AG

Picture of Harald Popp and Dirk K. Martin, founders of the PMCS.helpLine Software Group

The founders: service is the DNA of our company

“In 1998, we started with a vision. We wanted more than to satisfy our customers and employees, we wanted to make them happy. This vision evolved into our mission statement, the DNA of our company: we live service!”

Harald Popp and Dirk K. Martin, founders of Serviceware

We live Service! For you!

Establish a future-proof enterprise service management system

With certified software solutions from the PMCS.helpLine Software Group

Software Made in Germany
Prominent words: customer service, customer shared, customer shared service, customer shared service management, dna of our company, enterprise, enterprise service, enterprise service management, field service, field service management, future-proof enterprise, future-proof enterprise service, future-proof enterprise service management, lernen sie, live service, shared service, shared service management, und enterprise, und enterprise service, and und enterprise service management.
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