Serviceware Customer & Shared Service Software

Serviceware Customer & Shared Service Software

We have time for good service
Digitalise your services with Serviceware!

We have time for good service

Use one single tool for your entire service process. For any inquiry. For any service task.

Good service takes time: time for the customer. Time for communication, time for research. Serviceware will free up time for you and your support officers. The software takes care of time-consuming routine tasks for you. How about you? Have more time – for good service

Our customers live service. And they love Serviceware.
Why?

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Fritz Seda
BIG

“Serviceware has reduced the lead time in our service by 10–15 per cent, at least.”

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Thoralf Lasczyk,
Sortimo

“Serviceware equips our support officers for providing higher-quality service.”

Certified customer service management for your customer service

Serviceware is the first Serview-certified tool “beyond” IT

The PMCS.helpLine Software Group has been the first company to be awarded the “Serview Certified Tool” award for its customer service software, Serviceware.

Customer service software – for service on the customers’ premises and your internal shared services

Serviceware CSM simplifies service – find out more about our certified Serviceware solutions
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Serviceware customer service software

Turn customers into fans

Positive customer service experiences create customer loyalty and improve your market reputation. Serviceware guarantees successful customer service and increases your profits.

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Serviceware HR service software

Added value for employers

HR service departments receive large amounts of enquiries every day. Serviceware ensures fast and reliable responses. This allows your company to distinguish itself as an outstanding workplace among employees and job applicants. Simultaneously, you ease the administrative burden on your highly qualified HR staff and reduce your expenses.

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Serviceware facility management software

Perfect service as a site advantage

Serviceware facility management software supports your facility management processes and provides all information required for optimal service.

Do you have any more questions about the Serviceware CSM software?

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Get to know Serviceware online!

  • Quick overview in the live system (approx. 30 minutes)
  • Tailored to your requirements
  • We will be happy to accommodate your schedule!

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Talk to an expert!

  • Call-back at short notice
  • Advice from an experienced support officer
  • Discussion of your individual questions