We live service!
What does this mean for our customers?
It’s simple: precisely the service offer they need for successful enterprise service management
Service is the be-all and end-all for the PMCS.helpLine Software Group
“We started our company in 1998 with a great ambition: we do not merely want to satisfy our customers, we want to make them happy. This ambition has evolved into the guiding principle, the DNA of our company: we live service!”
Harald Popp and Dirk K. Martin, founders of the PMCS.helpLine Software Group
Benefit from our comprehensive services for your long-term IT and enterprise service management success:
> Best-practice project management for implementing and expanding your solution
> Training courses for and certification of enterprise service management software
> Our support centre provides long-term support for your system
Professional management for the guaranteed success of your project
Minimise risk in your project with the help of PMCS.helpLine. Our project management is based on the process-oriented PRINCE2 approach. Place your trust in the expertise of our PRINCE2 and ITIL-certified PMCS.helpLine consultants.
Take advantage of reliable consultancy – from the conceptualisation and operation to project management at the highest level:
Certified project managers
Reliable implementation methods
Transparent project reporting
Competence for your enterprise service management system
PMCS.helpLine offers diverse training options. Use our training courses to expand your competence and increase your personal success alongside that of your company.
Your advantages during each training session for our enterprise service software
Trainers with project experience for genuine practical relevance
Modular structure of standard trainings & optional certificate tests
Attractive training centre in central Berlin
High success rates, outstanding service
Our support is distinguished by its high quality. Our customers confirm the quality of our service. We are regularly given a rating of 1.6 (based on the German school grading system from 1 [best] to 6) in regular surveys.
Services offered by the support teams of the PMCS.helpLine Software Group
Support all the way up to complete system maintenance via the PMCS.helpLine managed services
Multilingual support (EN, DE, FR)
Excellent availability: our hotline is live from 07:00 – 20:00 on working days (optionally 24/7)
Last, but not least: our call-back service for all and any questions still left unanswered by this page!
Do you have any remaining questions about our company, our products, our services or another topic? Please get in touch. An expert from our team will be happy to call you back.
We are looking forward to hearing from you.