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helpLine 6.3 out now!

A service portal with responsive design, context-dependent inquiry forms for customers and upgraded news functions 21. Februar 2017 –Just on time for CeBIT, the PMCS.helpLine Software Group introduces the latest version of its IT service management solution, helpLine. With helpLine 6.3,

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helpLine LIVE – TRUMPF Group

Case Study

Optimising international IT service helpLine helps to efficiently design decentralised IT processes and create international transparency. By introducing an ITIL-certified helpLine solution TRUMPF substantially improves the effectiveness of its international IT service processes. The Group also uses the helpLine asset management solution to organise its

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helpLine Customer Interview with CURRENTA

Case Study

ITSM at CHEMPARK manager and operator We asked Manfred Jandke, Head of O&I IT applications, CURRENTA CURRENTA introduced a new solution for the IT service management (ITSM) in order to be able to quickly and professionally reply to service requests

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Serviceware Case Study: MPREIS

Case Study

Business Intelligence for more Purchasing Quality – With Serviceware the supermarket chain MPREIS transforms customer feedback into quality indicators For being able to process the feedback of its 150,000 customers per day in a structured way and for making it

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