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IT service management at one of the largest chemical parks in Europe
With helpLine, CURRENTA achieves better service quality and higher user satisfaction
CURRENTA introduced a new solution for the IT service management in order to be able to quickly and professionally respond to service requests of employees. The operator of one of the largest chemical parks, the “Chempark” locations in the German cities of Leverkusen, Dormagen and Krefeld, realized the project together with the software manufacturer PMCS.helpLine in six business areas.
Customer service management: Use customer feedback and complaints in retail trade
With Serviceware, the MPREIS supermarket chain turned customer feedback into quality indicators
In order to process the feedback from the 150,000 customers that frequent its stores every day in a structured manner and make it measureable, the retailer MPREIS was looking for a powerful software solution. The company found what it was looking for in Serviceware:
“The average response time has been reduced by 10% since its introduction. The cross-company, uniform documentation of all requests from customers and branches made possible by Serviceware is a substantial relief in our day-to-day workload. In addition, it delivers the basis for evaluations so as to improve the quality of the product and service continuously”, Ms. Martha Klotz of MPREIS explains.